Terms of Service & Privacy Policy

Effective Date: 19 May 2025
Business Name: MVD - Mobile Vehcile Detailing
ABN: 79534377101
Contact: email - bookmobilevehicledetailing@gmail.com
Phone - 0436033083
🔧 Terms of Service
1. Booking & Payments
All bookings are subject to availability and confirmation.Payment is due upon completion unless otherwise agreed.We accept credit card, debit card, and bank transfer.Prices may vary based on vehicle size and condition; any adjustments will be confirmed before work begins.2. Cancellations & Rescheduling
We require at least 24 hours’ notice for cancellations or rescheduling.Late cancellations may incur a fee of up to 50% of the service value.No-shows may result in full charge.3. Service Limitations
We aim for the best possible result, but some stains, odours, or damage may not be fully reversible.Heavy stains or infestations (e.g. mould, excessive pet hair) may require an additional charge or specialist service.Weather may impact outdoor appointments; in these cases, we’ll work with you to reschedule at no charge.4. Access Requirements
For mobile detailing, we require safe, legal access to the vehicle.If working at an apartment or office, we may need permission or suitable parking nearby.If we are unable to access the vehicle, a call-out fee may apply.5. Liability & Vehicle Condition
We take great care, but cannot be held responsible for pre-existing damage or mechanical/electrical issues that may worsen during cleaning (e.g. loose trims, faulty wiring).By booking with us, you agree to release us from liability for such issues.🔒 Privacy Policy
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.1. What We Collect
We may collect and store the following information:Name, email, and phone numberAddress or service locationVehicle details (make, model, condition)Booking historyCommunication history (e.g. SMS or email confirmations)2. How We Use Your Information
We use your personal information to:Book and confirm servicesContact you about your appointmentSend service reminders or follow-upsImprove our service and user experienceSend occasional promotions (opt-out available)We will never sell or share your personal information with third parties for unrelated marketing purposes.3. Third-Party Services
We may use trusted third-party platforms to manage bookings, payments, forms, or analytics, including:Google AnalyticsStripe (for payments)Webflow (website hosting/forms)These providers may store data overseas in accordance with their own privacy terms.4. Cookies & Tracking
Our website may use cookies or similar technologies to improve performance and measure traffic. You can adjust your browser settings to refuse cookies, but this may affect site functionality.5. Data Security
We take reasonable steps to protect your data. While no digital system is 100% secure, we regularly monitor and update our systems to reduce risk.6. Access & Corrections
You may request access to your personal data, or ask us to correct or delete it at any time by contacting us directly.7. Opt-Out
You may unsubscribe from marketing messages at any time using the unsubscribe link or by contacting us directly.